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1.0

As was the case of other complaints, I had a clearxchange account. After reading zelle reviews, I had no interest in using zelle.

My clearxchange account was deactivated by them while a payment to me was in their system. The person who made the payment said its out of their hands. I even went as far as opening an account at chase, because that happens to be the same bank from where the payment was drawn.

Zelle has had the money for 10 days and has not returned it to the chase account from which it came and has not made payment to me. From where I stand, it appears zelle is using other people's money to finance their business.

Reason of review: Poor customer service.

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Tarsha Idj

Zelle you better give my depositors back their money immediately. You refused to let them deposit into the zelle account because I didnโ€™t supply you with debit card information you donโ€™t need in order to deposit their money in my checking account.

Zelle you have my routing and account number for my checking account. One of my depositors got a message the transaction didnโ€™t go through. I wonder if and how long you will give him his money back so he can pay me with PopMoney instead. Another depositor paid today and I want to see what you do with his money too since I donโ€™t have a zelle account since I wouldnโ€™t give you a debit card number and information that I do not use for this account.

The depositors who used Zelle and I who had a clearxchange registration had no problems. The problems came in when they prodded, pushed, cajoled me into deactivating my clearxchange account. Also Zelle doesnโ€™t do business with my credit union but my depositors were able to deposit into my clearxchange checking account. But, Zelle halted that trying to force me for the debit card on my account.

Iโ€™d order a debit card and give them the number and cut the card up and take it back off my account but what would Zelle do then. Forcing people to reveal more information than Zelle should have is shady.

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