Clearxchange
Clearxchange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Clearxchange has 1.4 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Slow funds transfer, That i can receive money.
Cons: Customer service, Service did not work, Any of it.Most users ask Clearxchange for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Clearxchange has 1.4 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Slow funds transfer, That i can receive money.
Cons: Customer service, Service did not work, Any of it.Most users ask Clearxchange for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Teribble
Cannot speak with a representative!!!!!
DO NOT EVER USE ZELLE!!!
My friend tried zelle because bofa (her bank) said it was the only way to send money. She was paying me back for something so i thought it would be perfect.
I got the email saying it was sent then when i tried to accept it, first it said my bank debit card was a credit card. Then i tried another one and it said the address on file didnt match the one listed. Which of course it did. After 2 attempts it locked me out.
So i called customer service, the guy didnt even tell me how to unlock it, he just said to tell my friend to cancel the money. I told her and she tried and was told by zelle that it couldnt be done. So i called again and asked how to get my account unlocked. He never did offer to unlock it, he just told me they dont have a partnership with my bank so i cant accept the money.
I asked what happened to it, he said its in hold unless i go buy a prepaid card and out it on there, but they will hold it on there for 3 days as a new client, or my friend can send another $300 to releaae the original $300. In what way does that make sense?! So my friend would be out $600, and I'd have no way of getting it. The zelle people must be laughing their bums off bc of the scam theyre pulling on innocent people.
Her original money now wont be released for 14 days according to zelles rules. By far the WORST COMPANY EVER!! People talk about payday loans being bad. At least theyre up front.
Zelle was supposed to be reputable, but its all a huge scam!! Dont use it!!
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Verified ReviewerClear Xchange was awesome.. Now it became zelle and it sucks
One must have precisely the right type of cell phone and HAS to use the app only if their smart phone works with the app.. WHICH MY LG POWER X DOESNT.
now i CANT GET MY PAYCHECK. thanks zelle. U people suck. U should never in a million years force people to use a cell phone to access their money.
And a specific one at that. They dont even have their system updated to allow desktop access from my laptop.
RIDICULOUS. New world order much?
Poor customer service
No body to talk, when wanting to resolve such important issues such as receiving funds.
Sketchy outfit, Lost faith afver switching from clearXchange
- Service did not work
Customer Service --- USELESS
Preferred solution: Full refund
ZELLE CLEAR EXCH REGISTRATION IS AWFUL
- Registration process
- Customer service
Preferred solution: Full refund
Payment in limbo, no support
Got payment from someone Saturday, and the e-mail said to update my information. I clicked switch to Zelle, and without any notice, the payment disappeared.
I called customer service and they informed me that the payment was no longer accessible from my e-mail now that I switched to Zelle (which I think I had to), and the person needed to send it. I asked the person to resend it, but they never got the payment returned to them, or any notice that it could not go through. I called customer service again. They cannot cancel the payment, return it to the person, or send it on to me with the same e-mail address.
I either have to go back to the person and have them cancel, and resend, or wait 14 days for it to cancel. I have trouble believing either of these things will solve it, but I guess I'll keep trying.
- Service did not work
Zelle Is Not A Perfect Way To Send Money
I wanted to move some money from a Chase account to a Bank of the West account, both in my name. The Chase account is a business account and the Bank of the West account is a personal account.
I was able to setup the recipient in Chase and send the funds. Shortly after I received an email from Zelle that said collect your money. When I searched for Bank of the West it are not listed so I call Zelle customer service to find out what I can do. It is then that I am told that Bank of the West is not supported by their service and that funds cannot be sent or received by business accounts and my funds are now in limbo and it can take up to 14 business days for it to be returned to my Chase account.
I asked why I was able to send money from the business account if supposedly it's not allowed and the customer service rep could not answer that question.
I also learned that each bank account has to be setup with a unique mobile phone number so even if I was able to use my business account I would need two different cell phones to make it work. I'm pretty annoyed that these requirements were not made know to me before attempting to use this service.
- Not being made aware of restrictions
Preferred solution: Let the company propose a solution
Payment seems to be lost
- That i can receive money
- That the money does not actually arrive
Preferred solution: Let the company propose a solution
Unconscionable
As was the case of other complaints, I had a clearxchange account. After reading zelle reviews, I had no interest in using zelle.
My clearxchange account was deactivated by them while a payment to me was in their system. The person who made the payment said its out of their hands. I even went as far as opening an account at chase, because that happens to be the same bank from where the payment was drawn.
Zelle has had the money for 10 days and has not returned it to the chase account from which it came and has not made payment to me. From where I stand, it appears zelle is using other people's money to finance their business.
CLEARXCHAGE ARE THEIVES
Clearxchange will not give me my money
Worst experience ever!
- Could never reach customer service
About
ClearXchange is a digital payment network. It was formed by Wells Fargo, Chase, and Bank of America in May 2011. Its headquarters is based in San Francisco, California, USA. The network is designed to ensure money transfer from person to person, government to consumer, and business to consumer. ClearXchange is available for both individuals and businesses. To use this service, a US bank account is required. Access to the network is provided through a website and mobile interfaces. All payments are delivered in real time. Customer service is provided Monday through Friday from 8:00 a.m. to 10:00 p.m.
Clearxchange is ranked 102 out of 253 in Cash Services category
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yes, i totally agree because the same thing occurred to me.
I agree 100%! I was just told since I forgot my password and locked myself out of the app, I can never use the app again because they don't have the technology built on the app to reset passwords....idiots!!!
Absolutely.....this app completely sucks. The UI is horrible.
The help is horrible. You can't even change accounts if you want to. My checking account is in my name and my wife's name and they also needed her on the phone to perform any action.
I was like this is BS. I could have changed my voice (which I should have just to have a little fun) and they would have been ok...thanks.
Delle is awful i can't receive my money because I'm locked out for 30 days because I updated my email address. I'm pist!!!
Send money with Zelle sucks...dont use it..
Tried to receive $1,000 using TD Bank / Zelle. Both of us are TD Bank customers.
Zelle SUCKS. Took three business days and the funds went back to the remitter eventhough his screenshots show my exact information.
Had him send a check. Zelle is worthless.
Couldn't even set up account was locked out immediately and received the verification codes more than 15 mins later
Clearxchange did not require routing and account number AND debit card. Zelle does requires all three.
I don’t use a debit card. I feel duped. Zelle kept saying clearxchange was merging with zelle and to deactivate clearxchange to become a Zelle member. Zelle did not say they required a debit card in addition to all my banking information.
Clearxchange only required banking info NOT a debit too. Now I’ve deactivated the clearxchange to register for Zelle and can not register for Zelle. I feel tricked into deactivating clearxchange because it’s Zelle’s way of getting more financial information from a person. Clearxchange didn’t want your debit card too.
Why does Zelle then require a debit card. I didn’t order a debit card for this particular checking account because I don’t need one. I only need clearxchange and Zelle for this one account with no debit card. DO NOT DEACTIVATE your clearxchange account for Zelle if you don’t want to give them additional information they want from you.
Why would they need an unused debit card associated with my checking account. All I wanted was money deposited into my checking account. That’s it.
Zelle doesn’t need my debit card to do that. Once you deactivate from Clearxchange you CANNOT go back to a clearxchange account; they try to force you into a zelle account at that point.
After a long time on the Indian Call Center they finally came though
there were so many complaints , apparently, complaints against , Clear Exchange
they changed their name to Zelle.
Their emails are cryptic. I have emails from Zelle saying I had to cancel my Clear Exch profile .
Then that the y were changing over on December 8th 2017.
Then , week went by , no payment .
Finally I had to re-register with Clear Exch
and got an email that Zelle still had not taken over ! Ten days later ?