My friend tried zelle because bofa (her bank) said it was the only way to send money. She was paying me back for something so i thought it would be perfect.
I got the email saying it was sent then when i tried to accept it, first it said my bank debit card was a credit card. Then i tried another one and it said the address on file didnt match the one listed. Which of course it did. After 2 attempts it locked me out.
So i called customer service, the guy didnt even tell me how to unlock it, he just said to tell my friend to cancel the money. I told her and she tried and was told by zelle that it couldnt be done. So i called again and asked how to get my account unlocked. He never did offer to unlock it, he just told me they dont have a partnership with my bank so i cant accept the money.
I asked what happened to it, he said its in hold unless i go buy a prepaid card and out it on there, but they will hold it on there for 3 days as a new client, or my friend can send another $300 to releaae the original $300. In what way does that make sense?! So my friend would be out $600, and I'd have no way of getting it. The zelle people must be laughing their bums off bc of the scam theyre pulling on innocent people.
Her original money now wont be released for 14 days according to zelles rules. By far the WORST COMPANY EVER!! People talk about payday loans being bad. At least theyre up front.
Zelle was supposed to be reputable, but its all a huge scam!! Dont use it!!
Product or Service Mentioned: Clearxchange Money Transfer.
Reason of review: Order processing issue.